Cinema ticket terms and conditions

Information about us

The National Science and Media Museum is a trading name of SCMG Enterprises Limited, and by purchasing tickets you are entering into an agreement with SCMG Enterprises Limited with its address at Exhibition Road, London, SW7 2DD (“we”, “us”, or “our”) on these Terms. The trading address of the National Science and Media Museum is Little Horton Lane, Bradford BD1 1NQ which is the location of the Venue.

Our registered VAT number is GB 503 5114 96.

Payments

The total price for any tickets shall be clearly stated on our website and shall be inclusive of all relevant taxes.

We accept the following means of payment: Maestro, Mastercard, Visa Credit and Visa Debit.

Purchasing a ticket

Where you are purchasing your tickets online the following process will apply.

Please select your seats and tickets from the available options on our website, which can be found at our Cinema page, and add these to your basket. Please then proceed to checkout and provide all relevant details where requested. You will then be asked to insert your payment method via our payment processor’s website. In order to submit your order to us, please press on the relevant button confirming your request. Payment will be processed following submission of your order.

Once your booking has been submitted online, and payment has been made, an order confirmation email will be sent to the email address provided by you in your order promptly after request, which will act as acceptance and confirmation of your booking. At which point a contract will come into existence between you and us for the sale of the tickets which shall remain in force until completion of each party’s obligations. Following receipt of your confirmation email, we will send an email to you attaching your eticket for the Screening.

It is your responsibility to check prior to purchase that the information you have supplied to us with regards to your eticket requirements is accurate.

Using your tickets

By purchasing tickets from us you understand and agree that:

• The tickets are valid only for (i) a named screening at the Venue (the “Screening”), (ii) the number of person(s), and (iii) the date and entry time slot (where applicable), as stated thereon;
• During your visit you must retain your tickets in case you are requested to evidence these on demand by our representatives.

On arrival at the Screening you will be required to show the following in order to validate your etickets and obtain entry:

• In circumstances where a concession is claimed, proof of identity and concession entitlement (for example proof of age or student status);
• A legible printout or electronic version on a mobile device;
• The credit or debit card used to purchase the etickets.

If you fail to produce any of the above items, you will not (subject to our discretion) be admitted to the Screening using your eticket.

Any persons for whom you have not bought an eticket who wish to enter a Screening will be required to pay the standard entry rates applicable to the relevant Screening.

Entry

Your visit to the Venue is subject to any notice to visitors we post at the Venue (or otherwise seek reasonably to bring to your attention), and our standard admission guidelines for the Venue as may be amended from time to time. In addition, you and any persons for whom you have bought tickets must comply with any reasonable instructions given to you by our staff or any third party instructed on our behalf during your visit.

We, acting reasonably at all times, may refuse to allow entry to the Venue, or remove from the Venue without any right to refund any person that fails to comply with the admissions guidelines and/or any reasonable instructions that we (or our staff or third parties instructed on our behalf) may give to visitors from time to time or these Terms.

Admission guidelines

You shall not be permitted to do the following at the Venue:

• Use your mobile device during the Screening;
• behave in an anti-social or threatening manner;
• put the safety of our customers, our employees or the Venue, at risk;
• bring a camera or recording equipment of any kind into the Venue; or
• otherwise breach these Terms.

At all times you and any person accompanying you shall comply with any instructions given to you by us.

Amendments to or cancellation of Screening

We reserve the right at our discretion to alter our advertised arrangements for Screenings, and to cancel any time slot or Screening without notice.

Where you have purchased an eticket, should cancellation of a Screening (or any part of it) occur, we will attempt to contact you (by email to the email address provided in your order or by any indicated method of contact) in advance to notify you of such changes or cancellation. In such circumstances, we will provide you with a refund or offer you an alternative ticket.

You acknowledge that you do not have a right to cancel this agreement once your order has been confirmed in accordance with the above.

Resale

You may not re-sell tickets without our prior consent. We may, in our discretion, refuse entry to any person who attempts to enter a Screening with a ticket that has been resold without our prior written consent and no compensation whatsoever is payable by us if this occurs.

Lost tickets

We will not be responsible for any tickets that are lost, stolen or destroyed. Replacement tickets may be issued at our discretion.

Filming

From time to time we may, or we may authorise third parties to, carry out filming, photography and/or sound recordings at the Venue and Screenings (the “Media”). Wherever possible, we will display notices notifying you and your guests of such. By attending the Screening you agree that we and any third party authorised by us may use such photographs, films and/or sound recordings to promote our brand and services and for any other non-commercial purpose in perpetuity in any format whatsoever without payment.

You are responsible for bringing this provision to the attention of any person for whom you have bought tickets.

Photography

It is a criminal offence to copy or attempt to copy any film or other copyright material exhibited in any part of the cinema. You are not permitted to use cameras and/or recording equipment of any kind in the cinema.

Age restrictions

Photographic identification (for example driving licence, passport or any other photographic identification that we deem to be acceptable) may be requested prior to permitting entry into 12A, 15 and 18 certificated films.

Children under 12 years of age are permitted to view films with either a U, PG, or 12A certificate, provided always that they are accompanied by an adult at all times.

Children under 15 years must be accompanied by an adult to watch any film with a 15A certificate.

No person under the age of 18 years will be permitted to view any film which has been rated 18.

Babies under the age of one year can go into screenings providing that:

• They sit on a lap for the entire screening (i.e. do not take up a seat)
• They are removed from the auditorium should they cause disturbance to other customers
• The film is classified as U, PG, or 12A

If you buy a ticket before we know its classification and you are not old enough to be admitted to the screening we will issue you with a full refund upon request.

Our responsibility for loss or damage suffered by you

Subject to any liability for death or personal injury caused by our negligence or the negligence or our employees, agents or subcontractors, fraud or fraudulent misrepresentation by us, or any breach of your legal rights by us in relation to your tickets, our aggregate liability in connection with these Terms shall be limited to the ticket cost paid by you for the Screening.

We are not liable for businesses losses. We only supply tickets for private use. If you use the tickets for any commercial, business or re-sale purpose we will not be liable to you for any loss of business, loss of revenue, loss of profits or loss of business opportunity.

Data protection

We shall, acting as a data controller as defined in the General Data Protection Regulation, process any personal data obtained in the provision of the services, or comprising of the Media, in accordance with our privacy policy, and in accordance with applicable data protection legislation.

You have the right to withdraw any consents provided hereunder at any time by writing to us at FAO Data Protection Officer, National Science and Media Museum, Little Horton Lane, Bradford BD1 1NQ.

Compliance with these Terms

We have the right, without liability to you, to refuse to allow you to enter a Screening and/or to escort you off the Venue if you, in our discretion, acting reasonably, breach any of these Terms.

Contact information

If you have any questions or complaints about your tickets please contact us by emailing info@sciencemuseumgroup.ac.uk, calling 033 0058 0058, or by speaking to a member of staff at the National Science and Media Museum. Lines open 09.00–17.00 every day; calls will be charged at a premium rate, which can cost up to 7p per minute, and will also be subject to your phone company’s access charge. We shall use our reasonable endeavours to respond as quickly as possible to your communication.

General

No person other than a party to these Terms shall have any rights to enforce any of these Terms (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise).

If any provision (or part of a provision) of these Terms is held to be invalid or unenforceable, then such provision (or relevant part, as the case may be) shall (so far as invalid or unenforceable) be given no effect and shall be deemed not to be included in these Terms but without invalidating any of the remaining provisions (or remaining part of any provision) of these Terms.

These Terms and the relationship between us and you shall be governed, and interpreted, in accordance with the laws of England and Wales, and the parties agree to submit to the exclusive jurisdiction of the English courts

If you are not happy with how we have handled any complaint, you may want to contact the European Commission Online Dispute Resolution platform.