Please book your tickets online in advance.
We have taken the decision to return to full occupancy in our cinemas in order to allow as many customers as possible to see the fantastic range of films we have available. However, we’re continuing to implement a range of enhanced measures to keep our audiences safe—see ‘health and safety’ below.
In line with government guidance, we are using fresh air ventilation in our auditoria.
Pictureville Bar opens 30 minutes before the first screening of the day for cinema customers. The bar will also be open before Kids’ Club and Thursday Silver Screen shows.
Unfortunately we cannot provide table service in this area. Please consume food and drink only when you are seated in the cinema.
Other refreshments are available—please ask staff for details.
To help us keep everyone safe, we strongly recommend you wear a face covering when visiting our cinemas, unless you are exempt or when eating and drinking. Our staff also wear face coverings.
We will continue to review our approach in line with government guidance and feedback from our visitors.
We remain committed to a range of measures to help keep you safe, including:
- Asking you to book tickets online in advance
- Installing screens at all main reception points, ticket desks and information points
- Offering hand sanitiser stations, including at key points such as entrances, exits and high touch areas
- Scanning tickets using contactless e-scanners
- Asking you to make contactless payments where possible
- Additional signage
- Mechanical ventilation to provide optimal fresh air flow
We have implemented enhanced cleaning regimes in line with government guidance. This will include (but is not limited to):
- Increasing the numbers of cleaning operatives
- Increasing the cleaning regime in the theatres between screenings
- Focusing cleaning on high touch points such as seats, lift buttons and handrails
CAN I STILL PURCHASE TICKETS IN PERSON?
Please book your tickets online in advance. Tickets will be available in person at Pictureville Bar, but booking your ticket in advance helps us avoid queues.
I CAN’T FIND A SILVER SCREEN TICKET OPTION ON THE WEBSITE
Make sure you are logged in to your account and choose the ‘60 & over’ ticket. If you are a Silver Screen Club member, the Silver Screen price will automatically be applied when you reach the checkout page.
I’VE TRIED TO RESET MY PASSWORD, BUT HAVEN’T RECEIVED ANY INFORMATION
Please check the junk and spam folders in your email inbox to ensure that our emails haven’t been directed there.
CAN I RECEIVE MY SILVER SCREEN DISCOUNT ON MORE THAN ONE TICKET?
No, you will only be able to purchase one ticket at the reduced Silver Screen price.
WILL PICTUREVILLE BAR BE OPEN?
Yes, Pictureville Bar will open 30 minutes before the screening.