Cinema information

If your film is showing on our Pictureville screen, please enter through the link doors, either from Sharpe Street car park (behind the museum) or the path to the left of the main entrance of the museum.

If you are seeing a film on our Cubby Broccoli or IMAX screens, please enter through the main entrance at the front of the museum.

Please book your tickets online in advance.

We have taken the decision to return to full occupancy in our cinemas in order to allow as many customers as possible to see the fantastic range of films we have available. However, we’re continuing to implement a range of enhanced measures to keep our audiences safe—see ‘health and safety’ below.

In line with government guidance, we are using fresh air ventilation in our auditoria. This may cause the temperature to feel cooler than before, so you may want to bring an extra layer of clothing for comfort.

During the reopening period, there may be fewer trailers than usual before the film starts. Please make sure you are seated at the start time shown on your ticket.

Pictureville Bar opens 30 minutes before the first screening of the day for cinema customers. The bar will also be open before Kids’ Club and Thursday Silver Screen shows.

Unfortunately we cannot provide table service in this area. Please consume food and drink only when you are seated in the cinema.

Other refreshments are available—please ask staff for details.

Please help us to keep everyone safe by wearing a face covering when you visit our cinemas, unless you are exempt. This includes at the cinema box office and at the bar.

In asking visitors to wear a face covering—in line with government guidance on crowded indoor spaces—we are seeking to ensure everyone can enjoy their visit safely. 

We will continue to review our approach in line with government guidance and feedback from our visitors.

There will be new measures in place to keep everyone safe. These include:

• Asking you to book tickets online in advance
• Installing screens at all main reception points, ticket desks and information points
• Offering hand sanitiser stations, including at key points such as entrances, exits and high touch areas
• Scanning tickets using contactless e-scanners
• Asking you to make contactless payments where possible
• Additional signage
• Mechanical ventilation to provide optimal fresh air flow

We have implemented enhanced cleaning regimes in line with government guidance. This will include (but is not limited to):  

• Increasing the numbers of cleaning operatives
• Increasing the cleaning regime in the theatres between screenings
• Focusing cleaning on high touch points such as seats, lift buttons and handrails

All active Pictureville Memberships were paused on 5 November 2020 and resumed on our reopening date (21 May 2021). We’ll automatically extend the expiry date of your membership by the full amount of time we’ve been temporarily closed. This means you will still receive your full duration of benefits, including £2 discount per ticket and 10% off in our café and shop.

To use your membership benefits online, make sure you are logged in to your account and choose the ‘Adult’ ticket. Your membership discount will automatically be applied when you reach the checkout page.

Read more about membership.

CAN I STILL PURCHASE TICKETS IN PERSON?

Please book your tickets online in advance. Tickets will be available in person at Pictureville Bar, but booking your ticket in advance helps us avoid queues and maintain safe distancing.

I CAN’T FIND A SILVER SCREEN TICKET OPTION ON THE WEBSITE

Make sure you are logged in to your account and choose the ‘60 & over’ ticket. If you are a Silver Screen Club member, the Silver Screen price will automatically be applied when you reach the checkout page.

I’VE TRIED TO RESET MY PASSWORD, BUT HAVEN’T RECEIVED ANY INFORMATION

Please check the junk and spam folders in your email inbox to ensure that our emails haven’t been directed there.

CAN I RECEIVE MY SILVER SCREEN DISCOUNT ON MORE THAN ONE TICKET?

No, you will only be able to purchase one ticket at the reduced Silver Screen price.

Can I book an aisle seat?

When you book online, you will see a seating plan which will allow you to choose from all the available seats. If you’re unable to book a seat that matches your requirements, please call us on 033 0058 0058.

CAN I SIT WITH MY FRIENDS?

When you book online, you will see a seating plan which will allow you to choose from all the available seats. If you can’t see a seating option that matches your group’s requirements, please call us on 033 0058 0058.

WILL PICTUREVILLE BAR BE OPEN?

Yes, Pictureville Bar will open 30 minutes before the screening. 

Please note: Wheelchair spaces in our cinemas are temporarily reduced in order to help maintain social distancing.

Access to the museum from the front of the building is via a wheelchair-accessible entrance and automatic doors.

Pictureville Cinema 

• Wheelchair access to Pictureville Cinema requires use of a wheelchair lift. Please inform a member of Box Office staff if you need to use it.
• The cinema has one space for wheelchair users.
• Accessible toilets are located in Pictureville Bar, just outside the cinema.

Cubby Broccoli Cinema 

• Cubby Broccoli Cinema is located on Level 1. Wheelchair access requires use of the main museum lift. Please note that if you are visiting the cinema after the museum closes at 16.00, you will need to inform a member of Box Office staff if you require lift access.
• From the cinema doors, there is a ramped entrance/exit to the auditorium and seating for two wheelchair users.
• There are no toilets on Level 1—the nearest are on Level 0.
• The cinema doors require a code in order to be opened from the outside. If you need to leave the cinema during a film, you’ll need to inform a member of staff, so they can let you back in to the cinema.

IMAX 

• Wheelchair access to the IMAX cinema is via a special entrance on Level 5. If you need to use this entrance, please speak to a member of our Box Office team, who will be able to help you.
• Two spaces for wheelchair users are located on the balcony. There are accompanying seats alongside.
• Accessible toilets are available on Level 5. If you need to leave the cinema during a film, you’ll need to inform an usher, so they can ensure the Level 5 door is open to let you back in to the cinema.

Hearing loop systems are fitted in all three cinemas. To access the system, you will need to turn your hearing aid to the ‘T’ position.

We offer subtitles (closed captioning) for selected screenings. Check the Pictureville Cinema listings for the latest screenings, or call us on 033 0058 0058 for more information.

Assistance dogs are welcome at the museum. If you wish to take your dog into one of our cinemas, please let our Box Office staff know when booking so that an aisle seat can be reserved. Our cinema staff will be happy to provide drinking water for your dog.

Large print film schedules are available from the Box Office. Just ask a member of staff when you arrive at the museum.

We offer audio description for selected screenings. Check the Pictureville Cinema listings for the latest screenings, or call us on 033 0058 0058 for more information.

The nearest toilets to Pictureville Cinema are in Pictureville Bar, just outside the entrance to the cinema. These include an accessible toilet.

The nearest toilets to Cubby Broccoli Cinema are on Level 0.

The nearest toilets to IMAX are on Level 0, just outside the main entrance to the cinema. They include accessible toilets and baby changing areas.

There are also toilets on Level 3 and Level 5.